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Shipping and return

Thank you for visiting and shopping at Lola James Harper. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.

Customs, Duties and Taxes

Lola James Harper is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tarifs, taxes, etc.).

For our customers located in the United Kingdom, please note that since January 1, 2021, customs charges apply to all orders over £135 (approx. €155).

Customs duties are the responsibility of the customer. No claim for compensation can be made by the customer to Lola James Harper. It is therefore the customer's responsibility to check with their local customs office. In view of customs clearance, delivery times may be extended.

If the customer refuses to pay customs duties upon delivery, Lola James Harper  reserves the right to abandon the parcel and will not be liable for any refund.